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Our goal is to get your order to you as quickly and safely as we can.
All orders are processed within 2-3 business days.
LIGHTING
Orders placed during the month of JANUARY may take longer to arrive. Please allow up to 8 weeks for delivery on those orders.
Due to the fact that we offer customization, most of our lighting is made to order.
*Standard Free Shipping Time: 25 to 30 Business Days for Delivery.
Some of our lighting is shipped in multiple boxes to avoid breakage.
*If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
WALL ART
Production Time: 3-7 Business Days
Unframed Art: ( ANY SIZE ): 7-10 Business Days for delivery.
Framed Art: Up to 100 cm (39.4 in) Width or Height: 7-10 Business Days for delivery.
Framed Art: Over 100 cm (39.4 in) Width or Height: 25 Business Days for delivery.
*If there will be a significant delay in the shipment of your order, we will contact you via email.
We guarantee a full refund if your wall art is not delivered within 60 days of the order.
INTERNATIONAL SHIPPING - NON U.S:
Worldwide shipping is available on most items. "U.S ONLY" items only ship to the United States.
Adding a product with "U.S ONLY" will cause your entire cart to have an error message. Check cart content and REMOVE items labeled "U.S Only" to get proper shipping availability to your country on eligible items.
Some countries require Duties and Custom Fees to be cleared once the item arrives to the destination port. In such cases, you will be contacted to pay the fees so that your item can be cleared for delivery.
The fees are a type of tax that is levied on the imports by customs authorities of a particular country in order to raise revenue and protect the domestic industry from competitors abroad.
These fees vary by country and depend on the value, dimensions and weight of the goods. There is no way for us to determine this fee.
Certain remote countries and regions of Africa, Asia, South America have additional handling fees. These fees will be invoiced directly to you if not determined during the order placement. We do not handle customs clearance on international orders but you may contact us to get any necessary information to aid in the process.
LIGHTING BUYING GUIDE AND RECOMMENDATIONS
Customization for most of our chandeliers is available!
All chains and wires are adjustable and come in a standard 1 meter ( 39 inches ) length. If you need a longer length: please contact us, and request one upon placing your order.
LIGHTING RECOMMENDED MOUNTING HEIGHT
A general rule of thumb is to hang the fixture 3 feet ( 36 inches ) above your table or kitchen island, or 6 to 8 feet ( 72 - 96 inches ) off the floor.
For ceiling height measuring 10 feet or less: Your light fixture must be less than 27 inches tall.
For ceiling height measuring more than 11 to 16 feet: Your light fixture can range between 27 inches to more than 40 inches tall.
If a ceiling is two stories tall, the chandelier should be have two or three tiers, and hang at least 7 feet above the floor.
MEASURING FOR YOUR SPACE
Use the following formulas as a guide:
Room Length + Width = Diameter of Chandelier
Room Height Floor to Ceiling x 2.5 = Height of Chandelier
Hang Chandelier: 7 to 8 feet ( 84” to 96” ) from floor.
LIGHTING INSTALLATION
Professional installation by a licensed professional electrician with experience with handling LED drivers is recommended for all our lighting.
Luminaire ceiling boxes are typically rated for 50 lbs. of weight.
Metal boxes, with a "Rated for Fan Support" stamped inside typically hold 150 lbs. of weight.
Please verify your electrical system with a professional to ensure that the chandelier will not require additional reinforcements or special mounting hardware.
Most of our chandeliers come with a standard 1 meter adjustable wire or chain. If using a fixture in a two-story space: please specify when ordering, and contact us for a custom length.
All of our products are 100% genuine K9 crystals with flawless workmanship, precision cutting, and clarity. Crystal assembly is required.
Many of our products are hand-forged and may vary in appearance.
ABOUT LED LIGHTING
What are LEDs and how do they work?
LED stands for Light Emitting Diode. LED lighting products produce light up to 90% more efficiently than incandescent light bulbs.
How long do LEDs last?
LEDs are notable for being extremely long-lasting products. Many LEDs have a rated life of up to 50,000 hours. This is approximately 50 times longer than a typical incandescent, 20-25 times longer than a typical halogen, and 8-10 times longer than a typical CFL.