I bought a studio scent diffuser last year from Hotel Collection. It broke after 6 months and stopped working. They informed me the 90-day warranty was expired and it could not be returned. After some unsuccessful troubleshooting they said they could sell me a new diffuser for $150, which is ridiculous given how quickly their product broke. They then reduced the offer to $120, which was insulting.
I don't even want a refund, I just want it replaced. Finally, they forwarded me to another troubleshooting hotline with no appointment availability for at least two months. Honestly, I'm exhausted and will never buy a product from this company again.